Communication Skills for Business Professionals

B0-103
Many successful business professionals have mastered the ability to convey meaningful, informative, and motivational information in ways that promote great business relationships and customer experiences. In this course, students will explore some of the most useful and effective communication methods employed today for different business scenarios including face-to-face business meetings, corporate entertaining, telephone, and social media interactions, public speaking engagements, and more.
Course Description
Many successful business professionals have mastered the ability to convey meaningful, informative, and motivational information in ways that promote great business relationships and customer experiences. In this course, students will explore some of the most useful and effective communication methods employed today for different business scenarios including face-to-face business meetings, corporate entertaining, telephone, and social media interactions, public speaking engagements, and more.

Target Audience
Students pursuing career roles as Business Managers, Supervisors, Customer Service Professionals or Front-line workers.

Prerequisites
High School Diploma

Course Topics
  • Introduction to Business Communication
  • Structuring Business Communication
  • Developing a Business Writing Style
  • Types of Business Writing
  • Correspondence
  • Writing for Special Circumstances
  • Developing Oral Communication Skills
  • Doing Business on the Telephone
  • Non-Verbal Communication
  • Developing Effective Presentation Skills
  • Conflict Disagreement
  • Manage Nervousness
  • Relevant Legislation
  • The Five S’s
  • PowerPoint and Presentation Aids
  • Evaluations and Performance Appraisals
  • Briefings and Informative Speeches
  • Training Programs and Lectures
  • Persuasive Speeches and Pitches
  • Meetings
  • Teleconferences, Video-conferences
  • Panel Moderation and Group Presentations
  • Impromptu Speaking
  • Job Interviews
  • Networking and Social Event
 

Program

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